How to download or generate Booking and Payment Reports?
Accounting Report: Please follow these steps to download the Accounting report: Go to Vacation Labs Admin Panel under REPORTS > ACCOUNTING Enter a vali...
Browse articles
- Getting Started
- FAQs
- How to download or generate Booking and Payment Reports?
- How to view/edit bookings
- How to enable Captcha on Contact form?
- How to Install a Third-Party SSL Certificate on Vacation Labs?
- How to generate CSR and Unique Key for an SSL certificate
- How to create Custom HTML sections for Trip Pages?
- How to Create and Edit Your Website's Navigation Menu
- How to refund a payment amount?
- How to add a Google Tag Manager script on your website?
- How enable Post-Trip email for a tour?
- How to add users or team members to your account?
- How to enable Pre-Trip email for a tour?
- How to edit/modify Footer in Vacation Labs
- How to check your Billing Plan details
- How to deactivate/delete/unlist a trip
- How to change the default currency?
- Can bookings be deleted?
- How to delete a payment record?
- Can a payment associated with one booking be switched to another booking ?
- How to disable a user?
- Can we customise the website themes?
- Checking Disk Usage
- Understanding Booking Comments vs. Internal Notes
- How to edit/add testimonials?
- Deducting TDS on payments made to Vacation Labs
- How to add Alt tags to Images?
- How to get SMTP Details for different mail servers?
- How to find API keys and API secret of User?
- How to send emails using a Custom SMTP server
- How to Set up Tracking Codes?
- What is a Tour Card section on website?
- How to add an accordion (collapsible/expandable section)
- How to install custom CSS in Vacation Labs and its caveats
- What is a Collection Card section on website?
- How to delete payment processor?
- Most Commonly asked CSS tweaks
- Who is Agent?
- Connecting Mailchimp Account to Vacation Labs via Zapier
- How to send Payment Links or request online payment from customers?
- Pagespeed Optimisations (WIP)
- Website Builder
- Booking Engine
- Additional Tools
- Distribution
FAQs
40 articles
How to view/edit bookings
The Bookings section is your central hub for managing all reservations, whether they were made online by a customer or offline by your team. This guide ...
How to enable Captcha on Contact form?
Please follow these steps to enable Captcha on the Contact us form: Go to WEBSITE > PAGES > CONTACT US > choose CONTACT FORM click on the check box: PRE...
How to Install a Third-Party SSL Certificate on Vacation Labs?
Please follow the following steps to install SSL certificate files for your website on your Vacation Labs admin panel: SSL Certificate Files You can pur...
How to generate CSR and Unique Key for an SSL certificate
Please follow these steps to generate CSR and Unique Key for a SSL certificate: Step 1: Open the CSR Generator Go to the website https://csrgenerator.co...
How to create Custom HTML sections for Trip Pages?
Overview Adding a Custom HTML section Enable the "Show as Full Section" option for the field Adding a Custom HTML Section To add a Custom HTML section...
How to Create and Edit Your Website's Navigation Menu
Follow this step-by-step guide to create/update or customize your website’s menu/navigation. Step 1: Log In Sign in to your account at app.vacationlabs....
How to refund a payment amount?
Overview When a booking is recorded and a partial or full amount is paid against it, either online or as an offline payment, and you need to refund the ...
How to add a Google Tag Manager script on your website?
A GTM tracking script is like any 3rd party script and usually comes with instructions regarding where it needs to be added. GTM script is divided in 2 ...
How enable Post-Trip email for a tour?
Overview How to Set Up a Post-Trip Email Adding Email Content Choosing When to Send the Email How to Set Up a Post-Trip Email Post-Trip emails let you f...
How to add users or team members to your account?
Your Vacation Labs subscription plan allows you to give your team access to the Admin Panel. Each team member can be added as a User, and you can contro...
How to enable Pre-Trip email for a tour?
Overview How to Set Up a Pre-Trip Email Adding Email Content Choosing When to Send the Email How to Set Up a Pre-Trip Email A Pre-Trip email can be used...
How to edit/modify Footer in Vacation Labs
Along with your website header, the website footer is equally important for any website. It allows you to show a brief summary of all your website conte...
How to check your Billing Plan details
Your Vacation Labs Booking Engine subscription has a monthly booking limit: Basic Booking Engine : 30 bookings/month Pro Booking Engine : 150 bookings/m...
How to deactivate/delete/unlist a trip
This guide explains how to change the status of a trip in your Vacation Labs account. You may need to do this to temporarily stop bookings, update trip ...
How to change the default currency?
Your account's default currency is set during the initial sign-up process. This currency is used for all new products and services you create. This arti...
Can bookings be deleted?
No. Any booking whether its an Unconfirmed booking or a Cart abandoned, Confirmed, Cancelled or rejected they cannot be deleted. A booking contains mult...
How to delete a payment record?
Payments are always recorded against a booking and they can be either: Online payments - collected by sending a payment link to the customers and they c...
Can a payment associated with one booking be switched to another booking ?
No. A payment once taken and recorded against a booking cannot be changed, switched or associated with another booking.
How to disable a user?
This article explains how to disable a user account in your Vacation Labs CMS. Disabling a user prevents them from logging into the CMS web portal and a...
Can we customise the website themes?
Website themes or templates though limited are customizable only on request. To understand more about the extent of customization and its limitations, p...
Checking Disk Usage
In Vacation Labs, you can track your Database Tables Space Usage and Files Space Usage: Database Tables Space Usage Chart: Shows the database usage for ...
Understanding Booking Comments vs. Internal Notes
This article explains the difference between two types of notes you can add to a booking: Booking Comments (for customers) and Internal Notes (for your ...
How to edit/add testimonials?
To Edit Testimonials please follow the below steps, Login into Vacation labs Click on Website Click on Pages Select the page on which the testimonial ne...
Deducting TDS on payments made to Vacation Labs
You will be unable to deduct TDS while making a payment towards your Vacation Labs subscription invoice (due to a technical limitation in our subscripti...
How to add Alt tags to Images?
Alt tags (also known as alt text, alt descriptions, or photo captions) are important for both your visitors and your website's visibility in search engi...
How to get SMTP Details for different mail servers?
Overview To get the SMTP details for your Business Mail account it is advisable to reach out to your Mail service provider Support Team and get all the ...
How to find API keys and API secret of User?
To generate API keys for your Vacation Labs users, log in to your Vacation Labs account and open Settings. Go to Users and Permissions, then click Actio...
How to send emails using a Custom SMTP server
An SMTP server is a mail server that you can use to send an email. It stores your messages and ensures that your messages are either delivered or return...
How to Set up Tracking Codes?
A tracking code is a snippet of JavaScript that sends traffic data related to website visitor sessions to Analytics Dashboard. A tracking can be added t...
What is a Tour Card section on website?
The Tour Card section in Vacation Labs allows you to display your tours in a card layout on static pages or Home page of your website. Each card typical...
How to add an accordion (collapsible/expandable section)
Overview An accordion is a user interface pattern that allows users to expand or collapse sections of content. If you have a lot of content on your page...
How to install custom CSS in Vacation Labs and its caveats
Important caveats - before you begin There is no support for custom CSS and there is no guarantee that your custom CSS will continue to work as the plat...
What is a Collection Card section on website?
The Collection Card section in Vacation Labs lets you showcase collections—for example Destinations, Holiday Types, or Themes—in a card layout on any st...
How to delete payment processor?
This guide explains the steps to permanently remove a payment processor integration (such as Stripe or PayPal) from your Vacation Labs account. Once del...
Most Commonly asked CSS tweaks
Most Commonly asked CSS tweaks To add the CSS scripts, please CLICK HERE and follow the steps to install the CSS Script. If you want to add a script to ...
Who is Agent?
An agent in Vacation Las is basically a person who can make and record bookings on your behalf. You can create an agent account for your agent and then ...
Connecting Mailchimp Account to Vacation Labs via Zapier
Overview Setting up your accounts Connecting Vacation Labs with Zapier Connecting Mailchimp with Zapier Using the appropriate trigger from Vacation Labs...
How to send Payment Links or request online payment from customers?
For bookings created directly in the backoffice or bookings with a pending balance, you can send a payment link to customers from the Bookings section s...
Pagespeed Optimisations (WIP)
Before you start (please do not skip this section!) At the very outset, please understand that the PageSpeed score is just one of the many factors affec...