Automate balance collection for partial deposit bookings
Automatically request balance payments from your customers
With this new update, the Vacation Labs booking engine can now automatically request the remaining balance from customers who’ve booked using a partial deposit.
This release builds on the Automated Reminders for Payment Links feature introduced last week — which handled follow-ups for manual payment links created in the Backoffice.
In contrast, this enhancement focuses on bookings made with partial deposits. As soon as a deposit is received, the system automatically sends a balance payment request and follows up intelligently until the due date — helping you collect the remaining amount with zero manual effort.
Smart scheduling based on payment deadlines
The system determines which follow-ups to send based on how close the payment deadline is. For example, if the deadline is only 10 days away, only the 7-day and 1-day balance requests will be sent — keeping communication relevant and avoiding unnecessary messages.
Why this is useful
This update ensures that every booking with a partial deposit moves smoothly toward full payment. Once the balance is settled, follow-ups stop automatically. It helps teams reduce missed payments, maintain accurate booking statuses, and stay aligned with departure schedules — without needing to monitor each booking manually.
Automatic balance tracking: The system handles balance requests and stops messages once full payment is received.
Accurate booking status: Bookings are automatically updated as payments come in.
Less manual monitoring: Staff no longer need to check which bookings are still pending balance collection.
Learn how to set up automatic balance payment requests → Available on Pro Booking Engine plans