Payment Re-sync and Auto-recovery
Release Notes • February 26, 2026 • Saurabh Nanda
Occasionally, an online payment may show as “failed” or “abandoned” in your backoffice even though the customer actually paid — this can happen due to a network drop during checkout, delayed UPI confirmations, or gateway processing delays.
Automatic recovery (Razorpay): The system now automatically detects when Razorpay confirms a successful capture for a payment that was earlier marked as failed or abandoned, and recovers it — no action needed from you.
Re-sync with payment gateway: A new button on the payment details screen lets you check the actual status with your gateway and update the record in one click. Currently available for Razorpay.
Mark as successful: For online payments on gateways where re-sync isn’t yet available, you can manually mark a payment as successful after verifying it with your gateway.
