Managing Inquiries
What are inquiries?
Every time a visitor submits a form on your website — whether it’s an inquiry about a specific tour, a general “Contact Us” message, or a PDF download request — it creates an inquiry in your Vacation Labs backoffice. Inquiries are your leads: potential customers who have shown interest in your tours or services.
You can find all your inquiries under Main menu > Inquiries.
How inquiries arrive
Inquiries can come from several sources:
- Website forms — visitors fill out an inquiry form on a tour page, a static page, or a popup form. These are created automatically.
- Manual creation — your staff can create inquiries for leads received via phone, email, WhatsApp, trade shows, or any offline channel.
- Bulk CSV import — upload a spreadsheet of leads exported from a WhatsApp tool, an ad platform, or any source, and import them all at once.
- Meta Lead Ads — if you run Facebook or Instagram lead ads, leads are automatically imported as inquiries via a real-time integration.
Each inquiry records the visitor’s submitted details (name, email, phone, travel dates, etc.), which trip or page they inquired about, and how the inquiry was submitted.
What you can do
Put an inquiry form on your website
Place a lead-capture form on a tour page or on any other page, and choose whether it sits in the page or opens as a popup.
Learn more: Inquiry Forms on Your Website
Choose what your form asks
Add, reorder, and configure the form’s fields, and set the wording and acknowledgement email your customers see.
Learn more: Building an Inquiry Form
Create inquiries manually
Add inquiries for leads that come in through offline channels — phone calls, emails, WhatsApp messages, or trade shows. The form adapts to the selected trip’s configuration.
Learn more: Creating Inquiries Manually
Import inquiries in bulk
Upload a CSV of leads from a spreadsheet, a WhatsApp tool, or an ad platform, and map, preview, and import them in one go.
Learn more: Bulk Importing Inquiries from a CSV File
Import Meta ad leads
Automatically capture leads from Facebook and Instagram lead ad campaigns — no manual data entry needed.
Learn more: Importing Meta Ad Leads as Inquiries
View, search, and manage inquiry status
Your inquiry list shows all submitted inquiries with their details, organized into status tabs — New & Active, Won, Lost, Archived, and Spam. Use fuzzy search to find any inquiry instantly.
Learn more: Viewing, Searching, and Managing Inquiry Status
Assign inquiries to your team
Distribute leads across your sales team for follow-up tracking and accountability. See at a glance who is responsible for each inquiry, or assign leads by hand.
Learn more: Assigning Inquiries to Your Team
Assign leads automatically and control who sees what
Route new inquiries to the right salesperson automatically with a rule you describe in plain English, and limit each staff member to their own and unassigned leads.
Learn more: Automatic Inquiry Assignment and Staff Visibility
Export inquiry reports
Download a CSV report of all inquiries with date filters and proper formatting for analysis in Excel or Google Sheets.
Learn more: Inquiry Reports (CSV Export)
Related Articles
- Inquiry Forms on Your Website — put a lead-capture form on a tour page or any other page
- Building an Inquiry Form — the fields and settings inside the form editor